Hygiene = Reputation
Member Expectation #1: Clean facility
One dirty experience = social media complaint = damaged reputation.
The Hygiene Framework
Three Levels:
- Continuous (throughout the day)
- Daily deep clean
- Weekly/monthly intensive
Continuous Cleaning
Every 30 Minutes:
- Equipment wipe-down rounds
- Trash check and removal
- Water station refill
- Mirror quick clean
- Floor spot mop
After Each Use:
- Wipe equipment (member + staff)
- Reset weights
- Check mats
Daily Cleaning Checklist
Morning (Before Opening):
- All equipment wiped
- Floors mopped
- Mirrors cleaned
- Washrooms deep cleaned
- Showers scrubbed
- Lockers sprayed and wiped
- Trash emptied
- Air freshener applied
- Water dispensers filled
- Towels stocked
Afternoon (Off-Peak):
- Full floor mop
- Washroom check and clean
- Equipment sanitization
- Windows cleaned
- Dust surfaces
Evening (Post-Peak):
- Final floor clean
- Washroom reset
- Equipment spray
- Prepare for closing
Closing:
- Deep floor mop
- All equipment covered/cleaned
- Washrooms final check
- Trash disposed
- Next day prep
Washroom Standards
The Highest Impact Area
Every Hour:
- Check cleanliness
- Refill supplies
- Quick wipe
Supplies Always Stocked:
- Toilet paper
- Hand soap
- Paper towels / dryer
- Sanitizer
- Air freshener
Daily:
- Deep scrub toilets
- Mop floors with disinfectant
- Clean mirrors
- Descale taps
Locker Room Standards
Daily:
- Locker exteriors wiped
- Benches cleaned
- Floors mopped
- Mirrors cleaned
- Drains checked
Weekly:
- Locker interiors cleaned
- Deep scrub floors
- Ventilation check
Equipment Cleaning
Cardio Machines:
- Console wipe (safe cleaner)
- Handle sanitization
- Belt/platform clean
Strength Machines:
- Pad sanitization
- Frame wipe
- Cable and pulley check
Free Weights:
- Handle sanitization
- Storage organization
- Rubber mat clean
Air Quality
Ventilation:
- AC filter cleaning (monthly)
- Fresh air exchange
- Proper airflow design
Fragrance:
- Subtle, not overpowering
- Consistent throughout
- Avoid chemical smell
Staff Accountability
Cleaning Responsibilities:
- Assigned zones
- Scheduled tasks
- Checklist sign-off
- Supervisor verification
Training:
- Proper cleaning techniques
- Right products for each surface
- Safety protocols
- Member interaction during cleaning
Member Involvement
Encourage:
- Wipe after use (signage)
- Report issues
- Use proper footwear
- Shower before pool/sauna
Provide:
- Sanitizer stations
- Wipe dispensers
- Clear instructions
Products & Equipment
Essential Supplies:
- Multi-surface cleaner
- Disinfectant spray
- Glass cleaner
- Floor cleaner
- Deodorizer
- Paper towels
- Microfiber cloths
Equipment:
- Commercial mop and bucket
- Vacuum cleaner
- Steam cleaner (optional)
- Auto dispensers
Inspection Protocol
Daily Walkthrough:
- Manager inspection
- Issue logging
- Immediate correction
Weekly Audit:
- Detailed checklist
- Photo documentation
- Score tracking
- Action items
Common Hygiene Failures
- Visible dirt in corners - Detail matters
- Smelly washrooms - Check hourly
- Sticky equipment - Wipe properly
- Dusty surfaces - Regular dusting
- Clogged drains - Preventive maintenance
Conclusion
Hygiene is a system, not a one-time effort. Create checklists, assign accountability, and maintain standards every day.
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